Privacy Policy

1. Introduction

Vizo ("we," "our," or "us") respects your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights. By using our website and service, you agree to this policy.

2. Data we collect

We collect: (a) Account data – email, name, password (hashed), and profile information you provide when signing up; (b) Usage data – how you use the Service (e.g. projects, credits, feature usage) to provide the product and improve it; (c) Payment data – payment and subscription information is processed by our payment provider Lemon Squeezy; we do not store full card numbers; (d) Technical data – IP address, browser type, device information, and log data when you use our website and API.

3. How we use your data

We use your data to: provide and operate the Service; process subscriptions and payments; authenticate you and manage your account; send transactional emails (e.g. confirmation, password reset); improve the Service and develop new features; analyze usage (e.g. via Google Analytics) to understand how the product is used; comply with legal obligations; and protect our rights and the security of the Service.

4. Cookies and similar technologies

We use cookies and similar technologies for: (a) authentication and session management (required); (b) preferences (e.g. theme); (c) analytics (e.g. Google Analytics) to measure traffic and usage. You can control cookies through your browser settings. Blocking certain cookies may affect how the Service works.

5. Third-party services

We use: Supabase – authentication and database (hosting may be in the EU or US); Lemon Squeezy – payment processing (see their privacy policy for payment data); Google Analytics – website analytics (you may opt out via browser add-ons or our cookie preferences if we offer them). These providers have their own privacy policies and may process data in various jurisdictions.

6. Data retention

We retain account and usage data for as long as your account is active and as needed to provide the Service and comply with legal obligations. After account closure, we may retain certain data for backup, legal, or fraud prevention purposes for a limited period, after which it is deleted or anonymized.

7. Your rights

Depending on your location, you may have the right to: access your personal data; correct inaccurate data; request deletion; restrict or object to certain processing; data portability; and withdraw consent where processing is consent-based. To exercise these rights, contact us via the details below. You may also have the right to lodge a complaint with a supervisory authority. For EU/EEA users, we rely on lawful bases such as contract performance, consent, and legitimate interests.

8. Security

We implement technical and organizational measures to protect your data (e.g. encryption, access controls, secure hosting). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

9. International transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards (e.g. standard contractual clauses or adequacy decisions) where required by applicable law.

10. Children

The Service is not intended for users under 18. We do not knowingly collect data from children; if we learn we have done so, we will delete it.

11. Changes

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. Continued use after changes constitutes acceptance.

12. Contact

For privacy-related requests or questions: Contact us or use the support option in your dashboard.